Like most people I viewed insurance premiums as a grudge purchase and had a preconceived belief that they would do all they could not to pay out when needed. The true test of any insurance agreement is at claim time and my experience has been awesome, proving me wrong.Read the full story
Three and a half years ago the worst thing so far in my life happened to me - I was diagnosed with cancer. It all happened so quickly - I found a lump in my breast and got anxious about it. The next day I was at my doctors and right after the examination he told me to prepare for a hard road ahead. Single and in my mid to late 40s, he told me to visit my parents on the way home instead of going back to work. He had already reached out for a specialist referral for the next day. The following week was full of tests and biopsies, negative results that my specialist / surgeon did not believe and then the confirmation that yes it was cancer. (Funny how in other situations positive is good and negative is bad!)Read the full story
“Speed…professionalism and real empathy 100% of the time…” I needed to activate my income protection insurance at a time of great personal distress and trauma. Braveday took the lead straight away and processed the claim with my insurance company in record time. Having a broker sit between you and what are ultimately faceless global corporates with no personal touch is the only way to go!Read the full story
We have been clients of Dean, Tania and the team at Braveday for many years, and in that time we have received excellent personalised advice and proactive and efficient service. As our situation has changed we have been able to adapt our cover easily based on Dean’s suggestions and experience. At claim time the team made the process incredibly easy, worked very hard on our behalf and achieved a very positive outcome for us.
Dear Tania, I want to thank you personally and your team at Brave Day for the thoughtful and helpful service you gave me when my husband passed away recently.Read the full story
I am confident that, should a tragedy occur, the staff at BRAVEday would respond with genuine warmth and empathy. I also believe that the financial side of things would be sorted promptly and with no fuss.
I have been with BRAVEday for many years now, they always give me good advice. I have an older policy with them and each year they give me advice on what to do. They also keep me informed with what is happening in their world as far as insurance is concerned. Great people, great company.
Dean and Tania’s team are always prompt and proactive in their responses and also at reminding me when updates etc need to be made to my policy. The service always has a personal touch as well. Our most valuable experience was the initial and secondary consult with Dean... he was very clear at explaining the best/worthwhile policies for our family that gave us best cover for our situation without overselling. We would recommend this team to anyone looking to take out personal insurance ! They are actually the best around!
We have had excellent service from BRAVEday, never feel "over sold" to and they have been extremely helpful the one time we have had to make a claim. I have no hesitation in recommending them for both life insurance and general insurance.
As I have been with BRAVEday for many years, Dean and his team have looked after me and my policy very well and they have given me good advice when things have changed for me, BRAVEday will go the extra mile for you.
I got my car back and I am very happy with the job done, thanks. Thanks for your help and service.
The team at BRAVEday are fantastic. From looking after my companies insurance through to looking after my personal requirements. Kane and Dean are always willing to go the extra mile and provide solutions that suit.
The team at BRAVEday have provided outstanding service over many years. When I have needed to make a claim for health reasons they were supportive and caring and took all the worry out of the process. On top of great service they now offer an even wider range of services. I highly recommend them for honesty integrity and thorough knowledge of their products and services.
BRAVEday having been looking after my health, content and business insurance for several years. I can honestly say that the service and advice has been extremely professional. I have no hesitation in recommending their service to anyone.
BRAVEday obtained an extension to our life cover even though there were circumstances that a claim would be made in the future. They understood the details in the policy, liaised with the underwriter and were able to proceed with a significant increase in our cover.
After chatting with Dean we realized we had been paying for insurance products we didn’t understand, and we didn’t have the insurance products we thought we did have. Dean straightened a lot of this out for us, and even came back with more favorable premiums.
I'm extremely grateful to Dean and the team at Braveday who have proactively looked after myself and my husband in our health, life and trauma insurance. We never think it can happen to us, but when it does, as it did in my case with a melanoma diagnosis, I was very fortunate to have my trauma cover in place.Read the full story
Brave day gave me friendly and prompt service.
BRAVEday have an excellent level of service - they are always available and understand the needs of the client. Very happy that they are our brokers.
We have dealt with Dean and his team for 8 years now and in that time, while thankfully we haven't had to raise a claim - they have taken the trouble to keep in touch with us every year, review our needs and be flexible enough to come up with solutions that cater to the changes in our financial and life circumstances.Read the full story
The whole BRAVEday Team always go the extra mile and nothing is ever a problem. Their attention to claims has always been supportive and constructive at a time of stress and anxiousness for the claimant.
I trust Dean and Tania wholeheartedly with something as important as this. I know they will take care of any situation that arises needing a claim - especially if its worst case scenario.
Great people to deal with and know the market.
Our dealings with Dean and his team at Braveday have been nothing short of entirely professional and extremely thorough for all our business and personal insurance requirements.
These guys know their products, they know the market and they work to deliver the best solutions to individual needs.
I thought for many years that the cost of health and life insurance was high. Particularly medical. I'd carp when the bill appeared every month and it felt like money wasted. I'm sure we've all felt like that.
Dean Young was recommended to us and his BRAVEday team helped us rationalize all the insurances for our family.Read the full story
BRAVEday do what they say they will do with their customer receiving great service with no problems.
Kane Butler was the account manager for our family owned and operated business over a number of years at our previous insurance provider prior to him becoming a Principal Broker at BRAVEday.Read the full story
I spoke to Dean at length the next day and step by step we went through the policy. When we took the policy on we had been on a life insurance policy with our bank, which we had thought was a comprehensive policy. After an initial review it quickly became crystal clear that not only was our policy hugely expensive, but it also didn't cover us appropriately as a young family with a business and young children.Read the full story
I am pleased with the efficiency and customer service delivered by the team at BRAVEday. Everyone has been pleasant and helpful. I feel comfortable that my insurance need is being managed by a great team. I would definitely recommend your services to my friends . Thanks
That would never happen to me......
There I was 63 years old, still enjoying working, great health, beautiful grandchildren, good times travelling both overseas and in New Zealand...what could possibly go wrong?Read the full story
Thanks for the confirmation - we really appreciate it. The whole service from BRAVEday has been absolutely fantastic - Steve in particular has been great so please pass on our thanks again to him and to the team. We'll certainly be recommending you to friends and family.
What an awesome surprise to come home to yesterday - a Tahitian Lime on our doorstep! This is a perfect addition to our garden and we really appreciate it.Read the full story
I have to say I 100% agree with your client testimonials. Dean was great to deal with, explained everything well. You are a company that I highly recommend to friends and colleagues.
Just a quick note to express my thanks for your input over the conference, but especially for the excellent session that you personally delivered to the attendees.Read the full story
It is close to 10 years ago a young Dean came to our home in Auckland and talked to us about Life Insurance. We took the insurance... thankfully and watched as Dean left the company he was with and became his own boss.
From there who could have guessed that insurance would be so desperately needed.Read the full story
"I did not comprehend my surroundings nor recognise my own pyjamas. I was however awed by the stunning arrangement of flowers delivered to my hospital bed. They were an unexpected gift from Tania and Dean.Read the full story
I purchased a home recently and discovered to my dismay that besides the mortgage, there were going to be numerous insurance policies to pay for in addition to my existing ones. Whilst receiving the mandatory legal advice involved in such a purchase I was directed to Brave Day for the application and management of these additional policies.Read the full story
Three weeks before my baby was due back in September, my husband and I were both working full time. My husband had been sick with the flu for a couple of weeks. We thought he'd recovered from the flu, then one day he woke up with headaches that weren't going away.Read the full story
What would it take for you to enthusiastically refer your friends, clients or colleagues to us?
"I would tell them how effortlessly and extremely quickly Steven and the Team rose to the occasion and organised our life insurance coverRead the full story
Thank you both so much for our lovely portrait voucher. What a lovely idea.
Very kind of you and we were so surprised. On top of that, it's always such a pleasure dealing with anyone from your company. We feel very well supported and you always handle things so efficiently. It's much appreciated.
Dean's service has always been professional, warm and friendly. His advice without a doubt is always in the best interest of the client. He explains things in layman's terms which is refreshing. He and his team are a pleasure to deal with and we would have no hesitation in recommending BRAVEday.
BRAVEday have provided us with an excellent, professional and personal experience covering all of our insurance needs. They have already demonstrated that they are experts in what they do and we feel confident that we would be well looked after, especially during claim time.
I always find it so hard to even think about making a claim, but whenever I have dealt with BRAVEday, even when I have a new person that has taken over that part of the job, it has always been simple and so straight forward to sort out, and gives one great direction in what to do when making a claim. It has always been brilliant to make a claim.
"Meeting Dean at BRAVEday was one of the smartest things I've ever done. Dean wisely recommended taking out trauma insurance and, as a healthy 40 year old, I didn't imagine for a moment I would be using it for decades to come. Little did I know that I would be facing renal cancer within five years and off work for 8 months.Read the full story
When your backs up against the wall, that's when you thank all your lucky stars that you met Dean Young!
I met Dean in 2009 on a business challenge. Such a good guy, and spoke through my insurance needs in a way that made sense and never complicated anything - then I got on the with job of running my business.Read the full story
One of the biggest surprises was when I was told that I qualified for my Trauma policy payment. It was the best investment I have ever made in my life. Sovereign insurance have been wonderful all the way. My trauma payment has bought me time, security and choices that I would not have had before. It has taken a lot of financial stress from my life.
BRAVEday was brilliant in guiding me through the insurance policies available when I first met with them years ago.Read the full story
"I can't thank you enough for the persistent work you put in to getting my recent Sovereign medical insurance and AMP trauma claims paid.
After an initial phone call to Tania to discuss my melanoma diagnosis you covered off all the paperwork needed to submit the trauma claimRead the full story
We've just received our beautiful wee Kowhai tree via courier this morning - thanks so much!
Once again we're amazed at your brilliant way of creating and maintaining great relationships. This is backed up by your warm, efficient, patient and professional service.
So thanks again - and we wish you all a fantastic day.
"I am pleased to say that Dean and his team dispel all myths about insurance agents. There were no white shoes on display and you could almost say they made insurance sound exciting! We didn't get a 'hard sell' - what we did get was useful information about what products were available and an offer to follow up individually if that was of interest to anyone.Read the full story
It has been refreshing dealing with Dean and Tania from BRAVEday. I first purchased Medical, Income Protection & Life insurance in 1994 from another insurance broker. For 14yrs I never had any contact, let alone received any service from him.Read the full story
"I have dealt directly with many insurers, and several insurance brokers, over the years and feel well qualified when I say Dean, Tania, and the whole Team at BRAVEday have always made insurance an easy undertaking for me and my family, right throughout the entire process.Read the full story
Since finalizing my insurances with BRAVEday, the follow-up has been great. It is nice to work with a company that clearly values their clients and has a long term focus on building relationships. I will continue to recommend BRAVEday to any friends or colleagues looking for insurance.
"I would like to commend BRAVEday for its excellent insurance advice & claims service. In 2004 I had a major Trauma claim which was handled by BRAVEday. The service I received was excellent. I was kept well informed during the whole process.Read the full story
Thanks Dean, we're highly impressed with your approach and the way in which you have helped us understand what we need from insurance. Will definitely recommend your services if we hear of a requirement from any close friends.
"We feel very thankful for what you did for us. Rewi's illness came as quite a shock to us all nevertheless it has also made us think about our future and what is really important to us.Read the full story
We have found Dean's style to be very refreshing and informative. He listens to our needs and his recommendations have been clear and practical. I would have no hesitation in recommending BRAVEday to any of my personal or business colleagues.
Working with BRAVEday has given us peace of mind in both our business and personal lives, meaning we can get on with what we do well. Regular reviews of our insurance structure means we have cover in place for our current needs.
BRAVEday service is excellent and caring.
I have known Dean Young for a number of years in a private capacity before I changed my insurance over. I believe his ability to explain the right options and the considered cover to my wife and my requirements at my time of life is why I went with BRAVEday. This company keeps in touch regularly just doesn't take your money and forget you.
I just want to thank Marcia and the team at Brave Day - they have helped us so much over the years but last week they were amazing. Molly, my daughter is Type 1 Diabetic and with the help of Brave Day and Sovereign Insurance she now has funding for the latest Continuous Glucose Metre. This will be life changing for her and we cannot thank them enough for all your help
Dean and Tania provided clear and practical advice at our initial consultation. We felt we were well informed with comprehensive information when we proceeded with our policy. Since joining BRAVEday I have had one minor claim that was a very simple process via the very helpful Jo! Thanks all around BRAVEday!
"At a point in time when I had become disillusioned with an insurance brokerage I had been dealing with for a number of years, I just happened to read an article about BRAVEday. After just one phone call everything was put in place to switch to BRAVEday. I was pleasantly surprised how easy they made it.Read the full story
It's rare to find a company that delivers on its promises so well. From policy advice, back office processes to claim time BRAVEday have consistently impressed.
Having just moved my insurance to BRAVEday, I have to make comment that Dean, Tania and the team at BRAVEday are fantastic. The service and explanations received were very professional but the best part of the transaction has been the enduring knowledge that Dean and Tania have my back completely when it comes to any issue relating to my insurance. You people are a blessing.
Working with the Brave Day team to understand my insurance needs was a really positive experience. I felt understood, supported and under no pressure.Read the full story
Thanks Dean, great service, thank you.
Brad and I have been really pleased with the level of service and care we have received from BRAVEday since joining especially compared with the annual renewal notice and totally uninformed advice we received from our previous personal insurer and we look forward to a long relationship with you.
"Whether I went through the claim or not, I would always recommend BRAVEday to my friends. When I came to New Zealand eight years ago, I didn't know much about insurance. It was BRAVEday, especially Dean, who gave us the most helpful information."Read the full story
"BRAVEday never made a cent out of me... And yet right from day one, Dean has supported me. There's been nothing in it for him at all financially, but that's the sort of guy he is and the sort of company they are. It's not about the payment so much and all about looking after the customers. They've done a fantastic job. Wayne was introduced to BRAVEday through an accounting firm while in the process of buying a business..."Read the full story
"I was diagnosed with breast cancer two days before Christmas. Obviously this was devastating news, after finding a lump in my breast after a mammogram only 5 months before!Read the full story
BRAVEday has been my health insurance broker for the past six years. Over this time I have enjoyed a healthy, fit lifestyle. However, two years ago I was diagnosed with moderately severe osteoarthritis in my right hip.Read the full story
"I would like to thank both you and Tanya for the outstanding support you gave me vis-a-vis the above claim, as well as selling the product to me in 2004.
You only get to find out how good your insurance cover is when you need to claim. The Sovereign Living Assurance Product is clearly a superior insurance product, and the money came in most helpful at a very stressful time. Your advice to take the cover as a standalone product was also excellent advice, as the payout has not had any impact on my remaining life cover.Read the full story
I have been meaning to drop you a line. Jen and I have been very impressed with the BRAVEday service, there is a real intention to keep us updated and an ongoing recognition of us as valued customers. Keep up the great work.
Geoff Devine, Director, Devine Consulting Limited
"As a result of a major change in the shareholding of my business I needed someone to review the terms and quantum of the insurance I held. Dean Young of BRAVEday was recommended to me by a client who had liked his approach and standard of service.Read the full story
Kevin and I would like to thank you for all your help and advice. It has really been an eye opener for us to see how bad our previous broker was. I will speak to my friends about your services.
Just taking a moment to say thanks for all your work, and patience. The level of service you provide is outstanding (and I will have no hesitation in recommending you) and appreciated.