It has been refreshing dealing with Dean and Tania from BRAVEday. I first purchased Medical, Income Protection & Life insurance in 1994 from another insurance broker. For 14yrs I never had any contact, let alone received any service from him.
In 2005 I made a small claim with Sovereign which was a painless and pleasing experience, but still no contact from the broker to see how I was. Subsequently, my perception of insurance brokers was poor. Only interested in signing me up and clipping the ticket.
In 2008 I met Dean and decided to move my policies to BRAVEday. Fair to say, it has been extremely refreshing to deal with a professional business who CARES. Dean and Tania have provided quality service and are not about clipping the ticket, they add value in many ways. They take time to understand and keep on top of my personal/family circumstances and look at ways that can add value beyond insurance, whether it be information sharing or networking. Miranda and I are very pleased with the service they provide and know that if/when we need help, they will be there alongside us. I have zero hesitation in recommending them to anyone.