Dean, Tania, and the team at BRAVEday have been providing insurance advice to me for well over 10 years now. Authenticity is a word that I use to describe my experience of being a client of BRAVEday and I have always appreciated Dean and Tania’s sage advice and their humanistic approach to their client relationships. Dealing with BRAVEday is a little special. From the little touches of generosity when you join as a new client to their proactiveness at policy renewal time, you feel they are there for you when you need them the most.
Recently, I was diagnosed with cancer, and the support I have received from both Tania and Dean has been brilliant. The health and wellbeing gift bag I received was such a nice gesture which speaks volumes to the value BRAVEday places on personalised service. They are empathetic and true client advocates who set realistic expectations and maintain open lines of communication throughout the claims process. To them, you are not a policy number, you are a person, and that remains the clincher for me.
Greg W